Client Support Coordinator

A growing NZ-based financial services business is looking for an organised, proactive Administration & Client Support Coordinator to become the backbone of their operations.

• Fully remote role with flexible hours and genuine work/life balance
• Growing business with the opportunity to increase from 20 hours to full-time
• Supportive, people-first team where you’ll play a key role in the business

This is a varied role where no two days are the same, perfect for someone who enjoys keeping things running smoothly, building strong client relationships, and being trusted to take ownership. Starting around 20 hours per week, there’s genuine opportunity for this role to grow into 30-40 hours over time.

You’ll be joining a small, collaborative team with a people-first approach and plenty of flexibility around how you work.

What you’ll be doing:

• Managing calendars, inboxes and appointment scheduling
• Supporting client onboarding and documentation processes
• Preparing correspondence and maintaining accurate client records
• Handling client enquiries via phone and email in a professional, friendly manner
• CRM and database management
• Assisting with general administration and process coordination
• Liaising with external providers and stakeholders
• Supporting business improvement projects as the company continues to grow
• Gradually developing into more finance-related support tasks including servicing calculations, lender policy support and application administration

What we’re looking for:

• Previous administration or customer service experience
• Financial services, banking, insurance or mortgage support experience highly regarded
• Strong written and verbal communication skills
• High attention to detail and excellent organisational ability
• Confident using Microsoft Office and CRM systems
• Able to work autonomously and manage competing priorities
• Professional, warm and trustworthy approach with confidential information
• Someone who genuinely enjoys helping people and being part of a team

If you’re looking for a flexible remote opportunity with long-term growth potential and a supportive team environment, we’d love to hear from you, apply to Laura at Fred.