Customer Care Consultant

Listed

March 24, 2025
Job Title

Customer Care Consultant
Location

Tauranga
Job Type

Temp
Classification

Admin / Secretarial / Office Support
Salary Range

$25 Hourly

This organisation provides tech hardware to business customers; you’ll coordinate project roll outs, technology installs and provide quality customer support.

About the Role

As part of the business support team your main priority is to look after customers who have new technology project roll outs. You’ll also be responsible for day to day business support and customer service too. You’re tasks will include:

Liaising with clients to schedule their jobs, coordinate delivery of products, book the install team, follow up on service and delivery and generally ensure customers are happy.
Handle customer orders, process back orders and manage daily delivery reports.
Process incoming cashback claims, ensuring accuracy and timeliness.
General customer service and support to all business customers, predominately phone and email based.
Collaborate with the team and provide a professional, customer-first approach.

This is a temporary position, hours Mon-Fri 8am – 5pm. We expect the role will be at least 6 months, possibly longer, with an immediate start (within 2 weeks).

About the Company

This company is one of New Zealand’s largest suppliers of technology and print solutions to businesses across NZ and worldwide. With a strong focus on quality, customer satisfaction, and corporate integrity, they are a current Great Place To Work® Certified™ company, which means a research-backed verification of their commitment towards providing a great employee experience. People love working here, the culture is down to earth, family-orientated, and inclusive.

The Ideal Candidate

We’re looking for someone who:

Has exceptional customer service skills and a can-do attitude.
Be an excellent coordinator, administrator and have great communication skills.
Likes to problem solve and can think on your feet.

The culture is, if mistakes are made, own it, learn from it and get on with it. We need people who aren’t precious, enjoy good banter in the office and be awesome team players.

If this sounds like you, please apply today by sending your CV to Cherie Hill.

Please note: You must be based in Tauranga and have the legal right to work in New Zealand to apply.

Apply Now

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