Customer Service

Join a nationwide family-owned company in the heart of Te Rapa as a customer service superstar where you will make a difference; processing orders, arranging deliveries of stock and keeping things running smoothly. 

We’re looking for a Customer Service Extraordinaire to join a hard working team. You’ll be working closely with one other customer service team member on the front desk, ensuring customers receive the exceptional service they’ve come to expect in person, on the phone and by email. 
  
The Company:
  
My client is a premium nationwide family-owned company in the heart of Te Rapa. Working with long-serving supportive team who are community-minded. This is a workplace that celebrates achievements & charity involvement. A collaborative bunch who value initiative, hard work and when help is needed in the warehouse - everyone rolls up their sleeves and helps. This is the opportunity to work with a stable and solid company with 60 years of industry experience and a loyal customer base. 
  
  
Key responsibilities:
  

• Welcoming guests and handling customer inquiries (phone/email/in-person.
• Processing and keying orders with high accuracy - your data entry and attention to detail is second to none
• Coordinating deliveries and following up with customers
• Process customer orders accurately and efficiently
• Liaising with Account Managers, the warehouse team and management
• Assisting in the warehouse when required (e.g. picking, packing, or processing inwards goods) - you’re happy to roll up your sleeves and help when required.

Must haves:

• Ideally previous experience in a customer service role processing orders and confidence in working with a high number of complex SKUs, ordering weights and grades. 
• Excellent phone manner and written communication skills
• Strong data entry and numeracy skills
• Ability to use your initiative, ask questions, and problem-solve - your common sense will shine through. 
• Ability to self manage and get on with the task at hand
• You love solving problems and paying attention to the details

  
  
As part of the job application process we require a MOJ - Ministry of Justice report and Drug & Alcohol Testing to be completed.
  
If you're looking for a part-time role in a stable, welcoming team where you and your skills will be valued I want to hear from you. Contact Shelby @ Fred Recruitment and hit apply.