Christchurch
Import Customer Service
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Listed
April 2, 2025
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Job Title
Import Customer Service
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Location
Christchurch
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Job Type
Permanent
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Classification
Transport / Logistics / Drivers
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Salary Range
$70,000 - $80,000 Yearly
Dive into the Imports Customer Service team, overseeing and coordinating the management of all import orders
- Join a supportive team + Flexible working + Start ASAP
- Opportunity for career progression + Longevity
- Well established NZ Company + Competitive salary package
About the role
Immediate start available! Join a supportive team in Imports Customer Service and take on a dynamic, busy role. You'll be responsible for facilitating and processing inbound import orders while managing key account relationships and ensuring consistent KPI achievement.
Benefits
- Attractive salary, up to $75K based on experience
- Quarterly bonus structure
- Flexible working
- Small, down to earth team
- Role full of variety!
Ideal skills and experience
We’re seeking a skilled professional with a combination of technical expertise, industry experience, and strong interpersonal skills. To be successful in this role, you will have:
- At least 2 years of experience in Freight Forwarding
- Background in Imports Customer Service
- Exceptional verbal and written communication skills
- Strong ability to build and maintain customer relationships
- Highly detail-oriented, organised, and efficient
- Positive, proactive mindset
- Proficiency in CargoWise
Duties include
- Receive bookings from clients and agents, updating CargoWise with relevant information
- Coordinate with overseas offices or agencies to confirm bookings
- Track shipment status and update customers on delivery timelines
- Provide customers with shipping or air freight options and relay to the origin office for shipment arrangements
- Monitor and track shipments to ensure optimal transit, updating CargoWise with any changes to departures, transshipments, or arrivals
- Maintain accurate records of customer interactions, shipment details, and any issues
- Ensuring that all shipments comply with relevant regulations
If this is a role you are excited to hear more about and have the relevant experience, then apply now! The team at Fred would love to hear from you.
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