Import Customer Service

Dive into the Customer Service team, overseeing and coordinating the management of all import orders

• Join a supportive team + Flexible working + Start ASAP
• Opportunity for career progression + Longevity
• Well established NZ Company + Competitive salary package

About the role 

Immediate start available! Join a supportive team in Imports Customer Service and take on a dynamic, busy role. You'll be responsible for facilitating and processing inbound import orders while managing key account relationships and ensuring consistent KPI achievement.

Benefits 

• Attractive salary, $70K - $80K based on experience 
• Flexible working 
• Close knit, down to earth team
• Role full of variety!

Ideal skills and experience

We’re seeking a skilled professional with a combination of technical expertise, industry experience, and strong interpersonal skills. To be successful in this role, you will have:  

• 2+ years of experience in Freight Forwarding
• Background in Imports Customer Service
• Exceptional verbal and written communication skills
• Strong ability to build and maintain customer relationships
• Highly detail-oriented, organised, and efficient
• Positive, proactive mindset
• Proficiency in CargoWise

Duties include 

• Receive bookings from clients and agents, updating CargoWise with relevant information 
• Coordinate with overseas offices or agencies to confirm bookings 
• Track shipment status and update customers on delivery timelines
• Provide customers with shipping or air freight options and relay to the origin office for shipment arrangements
• Monitor and track shipments to ensure optimal transit, updating CargoWise with any changes to departures, transshipments, or arrivals
• Maintain accurate records of customer interactions, shipment details, and any issues
• Ensuring that all shipments comply with relevant regulations

If this is a role you are excited to hear more about and have the relevant experience, then APPLY now or reach out to Bec today for a chat.