Auckland South

Import Customer Service

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  • Listed

    July 21, 2026

  • Job Title

    Import Customer Service

  • Location

    Auckland South

  • Job Type

    Permanent

  • Classification

    Transport / Logistics / Drivers

  • Salary Range

    $75,000 - $85,000 Yearly

Join a thriving Customer Service team where you'll take ownership of import order coordination in a fast-paced, customer focused environment.

  • Clear pathways for growth and long-term career opportunities
  • Flexible working and an immediate start available
  • Competitive salary with the backing of a respected NZ-owned company 

About the role 

Immediate start available! Join a supportive team in Imports Customer Service and take on a dynamic, busy role. You'll be responsible for facilitating and processing inbound import orders while managing key account relationships and ensuring consistent KPI achievement.

Benefits 

  • Attractive salary, $75K - $85K based on experience 
  • Flexible working 
  • Close knit, down to earth team
  • Role full of variety!

Ideal skills and experience

We’re seeking a skilled professional with a combination of technical expertise, industry experience, and strong interpersonal skills. To be successful in this role, you will have:  

  • 2+ years of experience in Freight Forwarding
  • Background in Imports Customer Service
  • Exceptional verbal and written communication skills
  • Strong ability to build and maintain customer relationships
  • Highly detail-oriented, organised, and efficient
  • Positive, proactive mindset
  • Proficiency in CargoWise

Duties include 

  • Receive bookings from clients and agents, updating CargoWise with relevant information 
  • Coordinate with overseas offices or agencies to confirm bookings 
  • Track shipment status and update customers on delivery timelines
  • Provide customers with shipping or air freight options and relay to the origin office for shipment arrangements
  • Monitor and track shipments to ensure optimal transit, updating CargoWise with any changes to departures, transshipments, or arrivals
  • Maintain accurate records of customer interactions, shipment details, and any issues
  • Ensuring that all shipments comply with relevant regulations

If this is a role you are excited to hear more about and have the relevant experience, then APPLY now or reach out to Bec today for a chat. 

Apply Now

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