IT Helpdesk

Bring your personality to join our fun down-to-earth helpdesk team and we’ll teach you the technical IT knowledge to provide 5-star service to customers. 

About the Role

Do you love providing great customer service? We are looking for a fun, bubbly, and confident individual to join the IT tech support team. We need someone who can step in and take over, providing exceptional support to customers across New Zealand.

This is a full-time role, the hours will be Monday to Friday, 8:30am to 5:00pm, you may at times be required to cover the late shift 9:30am to 6:00pm.

You’ll handle inbound and outbound emails, calls, and chats from customers and service providers, troubleshooting a variety of technical issues.

About the Company

This company is one of New Zealand’s largest suppliers of technology and print solutions to businesses across NZ and worldwide.  With a strong focus on quality, customer satisfaction, and corporate integrity, they are a current Great Place To Work® Certified™ company, which means a research-backed verification of their commitment towards providing a great employee experience.  People love working here, the culture is down to earth, family-orientated, and inclusive.  

The Ideal Candidate

We’re looking for someone who:

• Has exceptional customer service skills! We can teach the technical stuff
• Has a positive, can-do attitude and excellent phone etiquette
• Likes to problem solve and tackle new tech challenges (you’ll be trained on the tech)
• Is eager to learn and thrive in a busy IT environment, and is reliable
• Enjoys banter and working with a fun team

If this sounds like you, you're in Tauranga now and ready to start immediately, we’d love to hear from you! Apply today by sending your CV to Cherie Hill.

Please note: You must be based in Tauranga and have the legal right to work in New Zealand to apply.