Waikato All

Service Manager

  • Listed

    July 22, 2026

  • Job Title

    Service Manager

  • Location

    Waikato All

  • Job Type

    Permanent

  • Classification

    Trades & Services

  • Salary Range

    $110,000 - $125,000 Yearly

Fantastic opportunity for a technically strong HVAC/Refrigeration professional Service Manager for a thriving Waikato business.
  • Lead a team of skilled technicians + organise timely delivery on jobs
  • Technically strong in refrigeration/air conditioning + drive service excellence
  • Competitive salary + ute + tools of trade + access to company gym
The Company
This privately operated HVAC company, with roots firmly planted in the Waikato, has over 50 years of experience delivering trusted heating and cooling solutions across the Waikato region. Specialising in residential and commercial heat pumps and air conditioning with a strong reputation for quality workmanship and with long term client relationships. 

The Role
You’ll be at the heart of service operations, balancing time between the office and the field. With over 3,500 active customers, no two days are the same. You’ll lead from the front, supporting the team, solving technical challenges, and keeping jobs moving efficiently from first call through to completion, all with Health and Safety top of mind.

What you’ll be doing
  • Managing daily service operations, including scheduling and job flow
  • Reviewing and approving invoicing before it goes out
  • Acting as the key technical advisor - your team’s go-to problem solver and facilitator
  • Drive service excellence across the delivery on all jobs
  • Supporting and guiding technicians with practical, solutions-focused leadership
  • Working closely with admin (who handle incoming calls) to ensure smooth handovers
  • Quoting repairs, maintenance work and installations
  • Maintaining strong Health & Safety standards
  • Building solid relationships with customers and your team
You will have
  • A proven background in HVAC, Refrigeration or Air Conditioning
  • Trade qualified (Refrigeration & Air Conditioning essential and  EST/Electrical registration a bonus)
  • Existing supervisory experience is a must as you have proven ability to get the best out of a team 
  • Confident communicator who can give clear, constructive direction and a steady, solutions-focused approach
  • Technically sharp - you enjoy solving problems and helping others do the same
  • Organised, proactive and comfortable in a fast-moving environment
  • Clean full driver's licence and MOJ report required for this position
What's on offer
  • Competitive salary based on experience
  • Company ute
  • Access to onsite state of the art gym 
  • Structured hours 7:30am - 4:30pm 
  • Strong support network with admin and field teams
  • Opportunity to grow your leadership skills with ongoing development
Candidates must have NZ Citizenship or hold NZ Permanent Residency to be eligible for this role. 

If you’re ready to take the next step in your career and make a real impact in HVAC and Refrigeration industry Apply Now for this exciting role.

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