Customer Success Team Lead

Lead from the front in a high-performing logistics environment

• Step up into a senior leadership role; lead and inspire a team of 7 in a fast-scaling operation

• Own performance, engagement and continuous improvement across the full order lifecycle

• Mount Wellington location; down-to-earth culture; genuine progression as the business grows

Step into a pivotal team lead role within a highly ambitious, rapidly growing leader in the logistics and supply chain space. Known for operational excellence and exceptional customer experiences, this business is scaling fast – and they need a hands-on Team Leader to drive performance, uplift capability and keep the engine room running at its best.

Leading a team of 7 Customer Operations Coordinators, you’ll be responsible for motivating, mentoring and elevating the team while ensuring every order moves seamlessly from entry through to delivery. This is a role for someone who thrives in high-volume environments, sets the standard from the front, and knows how to balance people leadership with operational precision. Experience within logistics related industry essential.

Key Responsibilities:

• Lead, coach and develop a team of 7, driving engagement, accountability and high performance

• Oversee daily order flow, returns and shipping documentation, ensuring accuracy and SLA adherence

• Monitor operational KPIs, proactively managing workload distribution and workflow efficiencies

• Act as escalation point for complex customer and operational queries, providing solutions at pace

• Partner closely with warehouse and transport teams to optimise dispatch planning and delivery outcomes

• Analyse operational data and reporting to identify trends, risks and improvement opportunities

• Support senior leadership with performance insights, forecasting and process enhancements

• Champion a culture of continuous improvement, collaboration and customer-first thinking

About You:

You’re an experienced logistics professional ready to step into (or already operating in) a leadership capacity. You know how to motivate a team in a fast-paced environment and aren’t afraid to roll up your sleeves when needed. You lead with clarity, energy and accountability, and bring a strong operational lens to everything you do. A rare opportunity to add value and grow rapidly within a business that recognises a job well done.

• Proven experience in logistics or warehouse operations

• Demonstrated team leadership experience (formal or senior-level stepping up)

• Strong working knowledge of WMS, TMS and reporting systems

• Commercially aware with the ability to manage KPIs and performance metrics

• Calm under pressure, highly organised, and solutions-focused

• A confident communicator who can influence across operational and customer stakeholders

• Passionate about developing others and building a positive, high-performing team culture

If you’re ready to lead from the front, lift team performance and play a key role in a business that’s going places, apply to Laura at Fred via SEEK today.