Sales Operations Support Specialist

If you’re someone who enjoys keeping things organised, supporting sales teams and making sure customers get what they’ve been promised, this role will suit you down to the ground.

• Right at the centre of sales, customers and operations

• Plenty of variety, busy role within company on rapid growth trajectory

• A role where accuracy, systems and people skills really count

You’ll play a key part in supporting outbound operations across NZ and the Pacific, helping manage orders, rebates, e-commerce activity and customer admin. It’s a busy, hands-on role where getting the details right makes a real difference.

What you’ll be doing:

• Managing rebate administration, including inbox queries, validation, reconciliation and system setup

• Maintaining rebate matrices in Pronto (or similar ERP) and keeping SOPs up to date

• Supporting e-commerce customers and maintaining data integrity across systems

• Processing sales support transactions such as quotes, credit requests, POs and order entry

• Assisting with customer support inboxes and calls during busy periods

• Coordinating outbound freight and providing tracking and daily updates for Pacific orders

• Working closely with sales, finance, warehouse and freight teams

• Supporting system rollouts, process improvements and documentation

About you:

• Confident working across multiple systems (ERP experience essential)

• Strong Excel skills and comfortable working with data

• Previous experience working in a sales support role, within logistics business

• Highly organised with great attention to detail

• Able to manage competing priorities and escalate when needed

• Customer-focused with strong communication skills

• Adaptable, proactive and comfortable in a changing environment

• Enjoys working independently while collaborating with others

If you’re looking for a varied operations role where you can really add value, we’d love to hear from you. This is an opportunity to make your mark within a widely expanding enterprise that can offer future development opportunities.