Customer Service Administrator

Listed

December 3, 2025
Job Title

Customer Service Administrator
Location

Auckland West
Job Type

Permanent
Classification

Admin / Secretarial / Office Support
Salary Range

$65,000 Yearly

Join a business doing meaningful work, making services accessible and providing genuinely excellent support

Avondale location, warm, genuine team of good people doing meaningful work
Tackle complex logistics and booking puzzles with precision
Meaningful work where your efforts directly facilitate communication and inclusion

This organisation connects the Deaf community with professional NZSL interpreters for essential services, events, and everyday life. We are looking for a friendly, highly organised, and detail-focused Customer Service Officer to be the welcoming voice and vital link in this process. This role is truly meaningful, you won't just be taking calls; you'll be facilitating communication and inclusion.

If you thrive under pressure, love solving logistical puzzles, and want a job where your efforts directly support a vibrant community, we’re keen to chat.

What You’ll Be Doing:

Be the primary contact for all interpreter booking requests
Secure all necessary details promptly to ensure successful bookings for vital occasions
Prioritise and manage a busy workload efficiently under pressure
Ensure the perfect match between job requirements and interpreter skills
Maintain accurate records in the booking system
Manage travel, accommodation, and estimate requests for assignments
Actively promote services and maintain positive customer relationships

About you:

Proven, high-level customer service and administrative abilities
Understanding of the interpreting process is a huge plus
Knowledge of NZSL or a strong commitment to achieve conversational standard within 12 months
Excellent communication and relationship management skills
Experience working with the Deaf community is highly desirable
Exceptional attention to detail and proficiency with IT systems (including Microsoft Office)
Ability to manage and adapt to rapidly changing priorities

If you’re ready to enter a rewarding role where every booking makes an impact, apply to Laura at Fred

Apply Now

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