Customer Success Specialist

Join a high-growth logistics business where you'll own key client relationships, solve problems and help drive exceptional customer outcomes

• Own a portfolio of key B2B customers, becoming a trusted partner and making a genuine impact on their success
• Join a business that's growing at pace, where you'll have plenty of autonomy, variety and the opportunity to grow with the company
• Salary circa $90k, working alongside an ambitious, high-performing team that loves what they do

We're partnering with an ambitious, fast-growing business that's making waves in the logistics sector. As they continue to scale, they're looking for a Customer Success Manager to become the trusted point of contact for a portfolio of key clients, building strong relationships and delivering an exceptional customer experience.

This is far more than a customer service role. You'll work closely with your customers to understand their business, solve problems, identify opportunities for improvement and ensure they're getting real value from the partnership. Internally, you'll collaborate with Operations, Finance and Business Development to keep everything running smoothly and continuously improve the customer journey.

What you'll be doing:

• Manage a portfolio of key B2B customer accounts from onboarding through to ongoing relationship management
• Build trusted, long-term partnerships and become the go-to contact for your customers
• Lead regular business reviews and provide performance insights
• Work closely with internal teams to resolve issues and deliver great outcomes
• Identify opportunities to improve processes, strengthen customer relationships and support business growth
• Assist with contract renewals, billing queries and commercial conversations
• Use customer insights and data to proactively identify risks and opportunities

About you

You'll have experience in customer success, account management, service delivery or a similar relationship-focused role, ideally within logistics, supply chain or another fast-paced B2B environment.

You're someone who genuinely enjoys building relationships, takes ownership and isn't afraid to roll up your sleeves to get things done. You'll be commercially minded, highly organised and comfortable managing multiple priorities, with the confidence to work across different teams and communicate with stakeholders at all levels.

If you're looking for a role where you'll have real ownership, plenty of variety and the opportunity to grow your career alongside an ambitious business, we'd love to hear from you.

What you'll be doing

• Manage a portfolio of key B2B customer accounts
• Build trusted relationships and become the main point of contact for your clients
• Lead customer reviews and provide regular performance updates
• Work closely with Operations, Finance and Business Development to resolve issues and improve service
• Support contract renewals and identify opportunities to grow existing accounts
• Monitor customer performance and help drive continuous improvement

About you:

You'll have experience managing customer relationships, key accounts or service delivery, ideally within logistics, supply chain or another fast-paced B2B environment.

You're proactive, commercially aware and genuinely enjoy building long-term relationships. You communicate well, think on your feet and thrive in an environment where priorities can change quickly and there's always something happening.

If you're looking for a role where you'll have ownership, variety and the opportunity to grow with an ambitious business, we'd love to hear from you.