Service Coordinator

We’re looking for a technically-minded service coordinator to keep our field crew running smoothly and the jobs flowing.

• Play a key role in a leading machinery business – no two days are the same

• Use your hands-on experience to lead service coordination and problem-solving

• Work with an exceptional leader who values initiative, support, and team success

We’re looking for a technically-minded service coordinator to keep our field crew running smoothly and the jobs flowing.

The company:

I’ve partnered with a well-established, nationwide machinery business that’s earned a reputation for reliability, service and innovation. Backed by a tight-knit, supportive team and a hands-on leader who leads from the front - this is a business where your skills won’t go unnoticed.

The Role:

We’re looking for a switched-on, technically minded Service Coordinator who thrives in a fast-paced environment. Whether you're from a trade background or already working in service coordination, you'll play a key role in keeping the field service team operating at full speed! This is an office-based role where you'll be the central point of contact between clients, technicians and the operations team.

• Coordinate and dispatch service jobs using SAP, ensuring high service standards
• Act as the first point of contact for customer calls, technical queries & support
• Assist with remote diagnostics and identify parts required for field repairs
• Plan technician workloads, prioritising urgent repairs and preventative maintenance

Who you are: 

You’ve got a solid technical background — maybe you’re already working as a service coordinator, or currently on the tools as an auto-electrician, industrial sparky, or in a similar trade, and ready for something new to sink your teeth into.

Either way, you’re practical, solutions-focused, and confident working with technicians, customers, and suppliers to keep things moving.

You’ll ideally have:

• Previous experience in a technical, service or trade-based environment - electrical or machinery experience would be a plus but not essential
• Confident communicator with excellent written and verbal skills
• Organised and reliable, with the ability to manage priorities, job scheduling and follow-ups
• Experience with SAP is a bonus, but not essential

What’s In It For You:

Located in the heart of Mount Wellington, with easy access to secure parking and a competitive salary on offer. You will be set up for success with training and development, from a hands-on leader who wants to see you succeed.

• A stable, full-time, permanent role working Monday to Friday, 8 - 4:30
• Excellent salary on offer between $75k - $85k + yearly performance reviews 
• Laptop, mobile phone and all the tools you need to succeed
• A small, friendly team where everyone lends a hand during the busy periods.

If this is ticking all (or most!) of your boxes, then please get in touch with Hayley for a confidential chat or APPLY now with an up to date CV and if you're really excited, write me a cover letter!